Policies & Procedures

Guarantee

Audio Visual By Design guarantees to provide equipment in excellent working condition
for the duration of each sale. In the event of an unforeseen malfunction, replacement units will be provided immediately.  Audio Visual By Design will have all equipment delivered and/or set one hour prior to the start of all events.

Business Hours

Office Hours: Monday through Friday 8am - 5pm
Available 24/7 for events
24/7 emergency customer service

Rental Agreement

Equipment rentl pricing is based on a one day period.  all equipment must be returned or available for pickup by 12pm the next business day to avoid additional cost.  Rental period may be extended with confirmed prior arrangements.

Delivery/Pickup

Deliveries within 50-mile radius are $25.00
Delieveries within a 50-100 mile radius are $60.00.
Please call for deliveries over 100 miles

Customer Pickup and Return

Clients may arrange to pickup and return equipment themselves to avoid charges.

Liability

Liability is assumed by the client for damage or loss of equipment cause by any persons other than Audio Visual By Design employees.

Cancellations

Customers will not be charged for equipment rentals cancelled 72 hours prior to delivery. Customers may be charged for delivery and/or full rental costs when equipment rental is cancelled less than 72 hours prior to delivery time. Should client opt not to use any delivered equipment, rental and delivery charges still apply.

Pricing

Audio Visual By Design would be honored to provide a customized quote for your requirements.

Labor Rates

A/V technician labor includes set-up, break down, and removal of equipment. Labor rate also applies to technician's time spent operating equipment during the event.

Technician labor rates are as follows:
8am Monday through Midnight Friday - $40/hour technician
Midnight Friday through 8am Monday - $60/hour technician
Holidays - $80/hour each technician

Discounted multiple day technician rates may be negotiated. Multiple day technician services at a distance greater than 100 miles will be subject to applicable per diem charges.